Staff IUP Outline

Why does your library provide Internet access?

• explain how the Net fits into your library's mission and staff job responsibilities
• state the general responsibilities of library staff in overseeing Net access
• state the role of library staff in monitoring Net use and enforcing your patron IUP

Who will have will have staff-level Net access?

• define different levels of staff Net access (full-time, part-time, volunteers, student assistants, trustees, board members, "friends")
  

What Internet functions/tools will be provided to staff?

• list functions available to different categories of staff
• explain appropriate use of functions/tools during work hours (email, listservs, chat)
• explain use of staff accounts during non-work hours
• if providing connectivity, define appropriate staff remote use
  

What Internet functions/tools will not be provided to staff?

• list functions not available to different categories of staff
• list functions/tools not to be accessed during work/non-work hours
• if providing connectivity, define non-appropriate staff remote use
  

What types of resources can staff access/use?

• list types of resources staff can/can't access during work/non-work hours
  

What training will your library staff get?

What help/training will your library staff be expected to provide to patrons?

• list types of training/assistance that will be expected to provide to patrons
• list the training sessions that your library will provide to help educate staff
  

What help/training won't your library staff provide to patrons?

• explain how staff will handle/refer patrons to other sources of assistance
• state how staff should properly handle referrals to ISPs, courses, consultants
  

How will library staff enforce your IUP?

• list expected staff behaviors, chain of command, how to handle problem situations correctly
• list resources to assist staff in handling enforcement/problem patrons (policies, handouts, role-play exercises, "scripts")