Patron IUP Outline
Why does your library provide Internet access?
- relate to your existing library mission statement
- relate to other library policies already in place (behavior policies, collection policies, library equipment/computer policies)
- relate to other library services/equipment already in place (photocopiers, reader-printers, library website)
Who will be able to use your library's Net workstations?
- define different levels of patron access
- reasons for the placement of library workstations
- relate to existing patron privacy statements/policies
What Internet functions/tools/software does your library provide?
- specific functions/tools/software (Netscape/IE, Acrobat, telnet, printing, email)
- relate to similar library services you now provide
What Internet functions/tools doesn't your library provide?
- specific functions (chat, listservs, email, ftp)
- relate to similar library services you don't provide
What types of resources can patrons access/use?
- does your library offer open or filtered Net access?
- specific resources (educational sites, recreational sites)
- relate to your existing collection development policy
- legal disclaimers on Net content accuracy and content responsibility
What types of resources can't patrons access/use?
- specific resources (adult sites, online shopping sites, gambling sites)
- cite local-state laws/legal opinions, as appropriate
How do you expect patrons to behave?
- list Netiquette behaviors
- password/account behaviors (password security, sign-up sheets, parental consent forms)
- time limits for Net computers
- printing limits/costs
- description of behaviors related to computer hardware/software
- Behavior/netiquette training sessions/printed guides available to patrons
What help/training will your library staff provide to patrons?
- courses, online tutorials, point-of-use guides, books, real-time assistance (netiquette, computer ethics, copyright, plagiarism, floppies, virus protection, chat, common sense safety tips)
- relate to existing library privacy, copyright, intellectual freedom, harassment statements/policies
What help/training won't your library staff be able to provide to patrons?
- specific examples (modem troubleshooting, Win95 help, ISP troubleshooting)
- lists of alternative sources for assistance
- legal disclaimer on system/Net availability/reliability
- procedures for patrons using the Net (time limits, printing costs/limits, sign-up sheets, parental consent forms)
- how library staff will monitor patron use (or not monitor use)
- how library staff will handle problems
- sanctions (in
incremental steps)
How will library staff enforce your IUP?
